Terms & Conditions

Last updated: 1 May 2026

These Terms & Conditions (“Terms”) govern your access to and use of venuera.com, the Venuera plugin, its add-ons and related services (together, the “Services”) provided by Venuera (“Venuera”, “we”, “us” or “our”). By accessing the Site, creating an account or purchasing or using our products, you agree to these Terms. If you do not agree, do not use the Services.

1. Definitions

“Free Core” means the free Venuera plugin. “Add-on” means a paid extension to the Free Core. “Licence” means the right to use an Add-on under these Terms and your chosen plan. “Account” means the account you create to manage purchases, licences and downloads.

2. Eligibility and accounts

You must be at least 16 years old and able to enter into a binding contract to use the Services. You are responsible for the information you provide, for keeping your account credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

3. Licence to use the software

The Free Core is distributed under the GNU General Public License (GPL), consistent with WordPress. Our paid Add-ons are licensed, not sold. Subject to your active plan and these Terms, we grant you a non-exclusive, non-transferable licence to install and use the Add-ons on the number of sites permitted by your plan. Active updates and support for Add-ons are provided while your licence/subscription is active.

4. Purchases, pricing and payment

Purchases of Add-ons are processed by Freemius, our authorised reseller and merchant of record. By making a purchase you also agree to Freemius’s applicable terms. Prices are shown at checkout and may be exclusive of taxes, which are added where required. We may change prices for future purchases, but changes do not affect an active subscription term already paid.

5. Subscriptions and renewals

Some plans are sold as subscriptions that renew automatically at the then-current renewal price until cancelled, so that your licence, updates and support continue without interruption. You can cancel auto-renewal at any time from your account or via the links in your purchase emails; cancellation takes effect at the end of the current billing period.

6. Refunds

We want you to be satisfied. If an Add-on does not work as described, you may request a refund within 14 days of purchase, handled through Freemius. Refunds may be declined in cases of abuse, such as repeated purchase-and-refund cycles. Statutory rights that cannot be waived are unaffected.

7. Updates, support and availability

We may release updates, improvements and changes to the Services. We aim to keep the Site and licensing services available but do not guarantee uninterrupted or error-free operation, and we may suspend the Services for maintenance or for reasons beyond our reasonable control.

8. Acceptable use

You agree not to: use the Services unlawfully; resell, redistribute or sublicense the Add-ons except as permitted by their licence; remove or alter licensing or attribution mechanisms in a manner that breaches these Terms; attempt to gain unauthorised access to the Services; or use the Services to infringe the rights of others. You are responsible for how you use the Services, including for complying with laws applicable to the events you sell tickets for and the personal data you collect from your own attendees.

9. Intellectual property

Except for components licensed under the GPL or other open-source licences, the Venuera name, logo, Site content and Add-on code are owned by Venuera or our licensors and are protected by intellectual property laws. These Terms do not grant you any rights in our trademarks.

10. Third-party services

The Services rely on and integrate with third-party platforms including WordPress, WooCommerce and Freemius. We are not responsible for those third parties, their availability, or their terms, and your use of them is governed by their own agreements.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will meet your requirements or be uninterrupted, secure or error-free.

12. Limitation of liability

To the maximum extent permitted by law, Venuera will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid to us for the relevant product in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Venuera and its team from any claims, damages, losses and expenses (including reasonable legal fees) arising from your misuse of the Services or your breach of these Terms.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms or use the Services in a way that risks harm to us or others. Provisions that by their nature should survive termination – including intellectual property, disclaimers, limitation of liability and indemnification – will continue to apply.

15. Governing law and disputes

These Terms are governed by and construed in accordance with the laws applicable at Venuera’s principal place of business, without regard to conflict-of-law principles. The courts competent for that location will have jurisdiction over any dispute, except where mandatory consumer-protection law gives you the right to bring proceedings in your own place of residence.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Material changes will take effect on posting, and your continued use of the Services constitutes acceptance of the updated Terms.

17. Contact us

Questions about these Terms? Contact us through our contact page.