Refunds & shift reports
you need to undo a sale at the counter, and at the end of the night you need to know exactly what each cashier took.
A door till has to handle mistakes and money counts as well as sales. The POS does both.
Refunds
Refund a sale directly from the POS. The matching WooCommerce order is refunded and the ticket is invalidated, so a refunded ticket returns an invalid result if anyone tries to scan it at the door. Capacity is released back so the seat or slot can be resold.
Shift reports
At the end of a shift, the POS gives a shift report: what was taken in cash and in card during that shift, per cashier. Use it to count the drawer and reconcile takings before handing over.
Next step
For overall event totals across online and door sales, see Sales & check-in reports.