Refunds & shift reports

Point of Sale ·4 min read ·Updated June 2026
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you need to undo a sale at the counter, and at the end of the night you need to know exactly what each cashier took.

A door till has to handle mistakes and money counts as well as sales. The POS does both.

Refunds

Refund a sale directly from the POS. The matching WooCommerce order is refunded. On a full refund the order is marked refunded, which (with the Venuera venue/ticketing add-ons) invalidates the ticket – it returns an invalid result if scanned at the door – and releases the seat or slot for resale. A partial refund returns money but does not release seats.

Shift reports

At the end of a session the POS gives a shift (X/Z) report for that register: cash and card taken, opening float, pay-ins and pay-outs, and expected versus counted cash with any variance. Use it to count the drawer before handing over. For totals across cashiers and days, use the POS Reports dashboard.

A shift report totals cash and card takings for the till count.
A shift report totals cash and card takings for the till count.

Next step

For overall event totals across online and door sales, see Sales & check-in reports.

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